Common FAQs

A list of the questions we are asked most frequently. Click on the question to see the answer.


What is Physiotherapy?

Physiotherapy is the treatment of injury, pain or dysfunction. A dynamic and hands-on approach helps to improve your body’s biomechanics and optimise your everyday movement and function. Whether in the field of elite sports or a day to day painfree life, Physiotherapy can help you.

Why choose a Chartered Physiotherapist?

If you see a Chartered Physiotherapist you can be confident of their professional knowledge and skills. A Chartered Physiotherapist is a qualified member of their professional body, the Chartered Society of Physiotherapy (CSP).

Through this membership they have committed themselves to providing high quality services and protecting the quality of physical treatments. Chartered physiotherapists have:

  • Registered and fulfilled the high standards of professional practice described by the Health and Care Professions Council
  • Agreed to adhere to the CSP’s Code of Professional Values and Behaviour, the CSP Code of Professional Values and Behaviour and work to the CSP Quality Assurance Standards
  • Regularly used a wide range of resources, support and networking opportunities: these are many and varied, but include UK and international peer support relating to their clinical specialism (through CSP-recognised professional networks), support on keeping up-to-date with the latest evidence around effective practice and for continuing professional development (CPD)
  • Committed to engagement with the CSP as the UK professional body that defines scope of physiotherapy practice in the UK
  • Possession of professional liability insurance (subject to membership category)
  • The added value of CSP membership is widely recognised by physiotherapists: over 90% of those practising in the UK hold Chartered status.

All physiotherapists in the UK have to be registered with the Health and Care Professions Council (HCPC). This is a condition of using the title ‘physiotherapist’ or ‘physical therapist’, claiming to be an active member of the profession, and practising physiotherapy anywhere in the UK, whether in the NHS, independent or working in other sectors.

The HCPC is an independent, UK-wide health regulator of specific health and social care professions, including physiotherapy. Is your physio registered with the Health and Care Professions Council (HCPC)? You can check online at

Who do we treat?

Everyone and all ages! If it hurts come and see us!


How long will the treatments last?

All appointments are 45 minutes.

What do I wear?

Please be aware that you may be required to undress to your underwear, in order that an effective assessment can be carried out. You are asked to wear appropriate undergarments and invited to bring shorts if this would make you feel more comfortable.

What happens with insurance?

We liaise directly with your insurance company for all invoicing, but ask that you confirm your first appointment with payment if you choose to book online. This cost will be deducted from any excess payments you have on your policy as these are paid directly to us by you, the policy holder. If you have no policy excess this will be refunded promptly.

Do I need to be referred for treatment by a doctor?

No, anyone can phone to have an appointment for Physiotherapy.

Do you communicate with my doctor?

Not unless you wish us to and/or there are concerns about your care. We would always discuss this with you first and gain your consent.

If a report is required by your choice rather than clinical need, for example for your employer or school, then there is a charge of £25.