Make an Appointment

To book an appointment online use the form below. Simply enter your treatment, select your therapist and appointment slot, give us a few basic details about you and your injury, and go to checkout. Done in just three simple steps!

Please read the booking information below for details on payments, health insurance claims and our cancellation policy.

Your Appointment

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Booking Information

Payments

We would ask that you either pay for your treatment when you book your appointment online, or at the end of each session if you have booked over the phone. We accept cash, cheque or debit/credit card payment with chip and pin. All sessions are £55 from 1/11/2020.

Health Insurance Claims

We are registered with Aviva, AXA-PPP, BUPA, Simply health and Vitality health insurers. Enter your policy and authorisation number in your online booking or bring it with you to your appointment.

We strongly recommend that patients contact their insurance company before commencing treatment to check and confirm individual policy conditions relating to a claim.

Special questions to check with the insurance company are:

  • Is there an excess on the policy? i.e. the policy holder has to pay for part of the treatment themselves.
  • How much insurance cover is available? e.g. set number of treatments or monetary limit.
  • Is the financial assistance provided for physiotherapy treatment alone or is it part of an overall sum for specialist services? This is important if a Consultant is involved or if further investigations are being considered.
  • Is there a time limit for the treatment to take place?

In certain instances with some insurance companies, we will invoice the insurance company directly. If you wish for the clinic to provide this service, it is important that you bring all of your insurance membership details and authorisation details with you to your first appointment. If your insurance company does not cover your treatment charges in full, any outstanding amount will be due from you as our client. In respect of this we ask for a payment for your first appointment which will be refunded if there is no excess on your policy.

Cancellations

If you need to cancel your appointment you will be required to give at least 24 hours notice. Should you fail to attend your session without giving us prior notice you will be charged at the usual rate for the session.