Make an Appointment

To book your appointment online, follow these three simple steps using the form below:

  1. Enter your treatment type and select an available appointment slot.
  2. Provide us with a few basic details about yourself and your injury (optional).
  3. Proceed to checkout to confirm your booking.

Before booking, please review the information below regarding payments, health insurance claims, and our cancellation policy for important details.

Important Online Payments

Our payments provider has been changed to PayPal. You don’t need a PayPal account, you just need to enter a couple of details.

Your Appointment

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Booking Information

Important Covid-19 Information

Your safety is our top priority. Please refrain from attending any appointments if you are experiencing symptoms of Covid-19. If you’re uncertain about your health status, consider conducting a Lateral Flow Test (LFT) before visiting the clinic.

As of May 27, 2022, Public Health England has lifted the mandatory requirement for mask wearing in healthcare settings for patients without respiratory symptoms.

At Jane Cowley Physiotherapy Ltd, we respect individual preferences and prioritise comfort. Therefore, we fully support the choice to wear masks for both physiotherapists and patients during appointments if it contributes to a sense of security and well-being.

Payments

For your convenience, we kindly request payment for your treatment either at the time of booking your appointment online or at the conclusion of each session if you’ve booked via phone or email. We accept various payment methods including cash, cheque, and debit/credit cards with chip and pin/contactless capabilities.

Please note that all standard sessions are priced at £70. For Home or Office-based assessments and treatments, prices are available upon request and are dependent upon location.

Health Insurance Claims

If you intend to utilise your private health care policy to cover your treatment costs, we kindly ask that you refrain from booking your appointment online. Instead, please contact us directly via email or telephone to make your appointment arrangements. We’ll be happy to assist you in coordinating your treatment through your private health care provider.

We are registered with Aviva, AXA Health, BUPA, BUPA Global, Simply Health, WPA and Vitality Health insurers.

To ensure a seamless process regarding your treatment coverage, we highly advise patients to contact their insurance company prior to beginning treatment. Confirming individual policy conditions related to claims can help prevent any unexpected surprises and ensure a smooth reimbursement process. Your insurance company will provide you with specific details regarding coverage, limitations, and any necessary documentation required for claims.

Special questions to check with the insurance company are:

  • Is there an excess on the policy? i.e. the policy holder has to pay for part of the treatment themselves.
  • How much insurance cover is available? e.g. set number of treatments or monetary limit.
  • Is the financial assistance provided for physiotherapy treatment alone or is it part of an overall sum for specialist services? This is important if a Consultant is involved or if further investigations are being considered.
  • Is there a time limit for the treatment to take place?

In certain instances with some insurance companies, we will invoice the insurance company directly. If you wish for the clinic to provide this service, it is important that you bring all of your insurance membership details and authorisation details with you to your first appointment. If your insurance company does not cover your treatment charges in full, any outstanding amount will be due from you as our client.

Cancellations

If you need to cancel your appointment you will be required to give at least 24 hours notice. Should you fail to attend your session without giving us prior notice you will be charged at the usual rate for the session.

If you have paid for your appointment in advance online then a £2.50 cancellation charge is in place which covers the cost of the card provider refund.